Expert Chimney Reviews
For nearly five decades, homeowners across Central New York have trusted our team for chimney service, repair, inspections, and cleaning, and gas fireplace work.
Our Reviews Tell the Story
Since 1979, Expert Chimney Services has helped Central New York homeowners care for their chimneys, fireplaces, and venting systems.
Back then, there was no Google, BBB, or other platforms for people to provide feedback. We used face-to-face interactions to field questions and receive feedback.
We still prioritize the same level of service, but use online tools as well. We work to deliver 5-star service each and every time. Expert Chimney reviews cover everything from work quality and professionalism to gas fireplace insert installs and pricing.
Expert Chimney is an A+ BBB Accredited Business.
Trusted Locally. Certified Nationally.
Central New York’s original chimney company, Expert Chimney Services is Chimney Safety Institute of America Certified—with hundreds of 5-star reviews.
A Reputation Built to Last
A Herald-Journal company profile captured Expert Chimney Services in its early years. The company was already focused on education, year-round service, and earning the community’s trust.
“We had to establish a reputation.”Jock Rotella · Herald-Journal company profile
What Our Customers Say
Reviews shown as published on Google.
2026 reviews
“Absolutely incredible job by Jock and team! We moved into a 1960s home last year and noticed the chimney had some damage and water intrusion in the upper half. Tommy and Chance tore down the upper half of the chimney and rebuilt it beautifully. We are glad we chose the experts at Expert Chimney Services. See photos for before and after.”
“Ryan was knowledgeable, friendly, and conversational during our chimney inspection, making the process easy to understand. Jock also shared valuable information and expertise about our roof. Both were professional, helpful, and great to work with. Highly recommend!”
“Expert Chimney Services is awesome! We’ve used them for years and have nothing but good things to say about them! Scheduling an appointment and having work completed are both always done in a timely fashion! All of the technicians are kind, knowledgeable and extremely efficient. The owner Jock is also incredibly friendly and always follows up with you after service is completed to ensure your satisfaction! Overall, this is a wonderful, efficient, honest and local company that is great at what they do! If you want the job done right by a wonderful company, call Expert Chimney Services!”
“Fantastic company from start to finish. Called to schedule a chimney cleaning they were able to be flexible with the timing, prompt with arriving right on time, clean, courteous and knowledgeable. They were able to go through our entire system and give us a detailed inspection along with a spotless fireplace all at a very reasonable price. Couldn’t be happier with the service provided.”
“We have used Expert Chimney in the past to clean our wood burning fireplace. Always more than satisfied. We just converted to gas and again used these folks. Jock is very easy to work with and explained the entire process to us. Its installed and we love it. This will definitely get more use than the wood. It’s unbelievably warm.”
“Great experience with Expert Chimney Services! They were professional, friendly, and did a great job. Jock was very helpful with selecting the unit! The work was completed efficiently, and everything was explained clearly by Phil and Nate. I’d definitely recommend them!”
Questions about your chimney or fireplace?
You can reach our office at (315) 469-5004 for questions, scheduling, estimates, and more.
2025 reviews
“I recently purchased the Majestic Trilliant gas fireplace insert, and I couldn’t be happier with both the product and the service I received from Expert Chimney Service. From the beginning, the customer service was impeccable. The technician was pleasant and easy to work with. I highly recommend Expect Chimney for anyone considering a new fireplace. This fireplace has transformed my living space. Their professionalism and dedication to customer satisfaction made this process smooth and enjoyable. If you’re in the market for a gas fireplace, look no further.”
“I am very pleased with the work that was performed, which included rebuilding the top portion of my chimney, installing a chimney liner, opening a long disused fireplace and installing a gas fireplace unit. The work was done promptly and professionally. I recommend Expert Chimney Services without reservation.”
“I recently had a gas fireplace insert installed. I love it and the experience with Expert Chimney Services was exceptional. They gave me great advice, never tried to sell me something I didn’t want or need, were efficient and extremely knowledgeable. I highly recommend them.”
“Jock was great right from the start. Within 2 hours of visiting his showroom, he was at my home looking the job over to ensure everything would go smoothly. Installation was scheduled quickly, Nate and Travis were punctual, professional, polite, neat and very very good at their job. Will recommend enthusiastically.”
“Ryan came out to sweep and inspect my chimney. Him and his partner were very professional and able to answer any questions I had. The owner also followed up a few days later to make sure everything went smoothly. I was very happy with their services.”
2024 reviews
“Excellent customer service, and I wasn’t even a customer! I emailed Jock a photo of my chimney issue and he promptly let me know they wouldn’t be able to do the job at the moment but recommended someone who could. Very helpful to me.”
“I’m very happy with my chimney cleaning. They were neat, clean, efficient and professional. I have used Expert Chimney several time and have always had outstanding service.”
“Great professional service. They certainly are experts and helped explain how to maintain my chimney and service it in the future. I will definitely be a returning customer. They even followed up a week after the visit to make sure everything went good and to see if I had further questions.”
“Ryan was professional, responsible and respectful. He explained all the work he was doing and any issues that I might have dealing with my fireplace. Very appreciative of his service!”
